running widows 7................. outlook is not responding

[ned1]

Hi all,
My pc running widows 7,
I have a problem that's driving me mad.........
"outlook is not responding"
sometimes it freezes, other times runs without a problem for a short time.

[slparry]

Hi all,
My pc running widows 7,
I have a problem that's driving me mad.........
"outlook is not responding"
sometimes it freezes, other times runs without a problem for a short time.

Possibly an issue with your mail server, Outlook maybe desperately trying to "contact" the configured mail server to receive / send mails.

I'm guessing you will have this setup as a POP/SMTP client as opposed to an Exchange client?

If so I seem to recall you can set the times when the POP goes off to pull down mails? If this is the case check if it's being unresponsive during those times?

What version of Outlook is it?

http://support.microsoft.com/kb/2652320/en-gb

[ned1]

That was quick Steve,
I had to "wait" for the page to load,
Anyway it's telling me "You've got our latest browser" which I think is 11.
That link look good.
Been thinking I may have to re-install windows and having no install discs
I have no idea how to.

Thanks
John (ned)

[ned1]

Been thinking (yes ok) outlook now seem to have added .........
one drive/word/excel/ power point/ one note
across the top which I never use and wondered how to remove them to see if it made any difference.

[slparry]

ah .. are you using the online outlook.com via your web browser as opposed to the installed outlook application?

[ned1]

ah .. are you using the online outlook.com via your web browser as opposed to the installed outlook application?

No not that I am aware off
Tried some of the suggestions in the link, but still the same

John

[ned1]

Thinking about doing a clean install..........
so could be off the air for a time.

[Merecat]

Make sure that Win 7 is fully up to date. Maybe outlook had updated and a subsequent OS update has failed.
If everything else runs ok then I would go for a reinstall of outlook and see if that fixes it.
Although a Win 7 reinstall is fairly straight forward I would look on it as a very last resort.

[Andy]

Don't reinstall windows if it is just outlook you are having problems with. As said above make sure you have the latest office service packs. Also, I have seen a similar problem with a mail item waiting to be delivered that had an excessively sized attachment.

[ned1]

It was driving me mad so in the end I reinstalled windows which gave me a clean start and
at the moment I seem to have a nice smooth running pc.

Ned

[Andy]

I suppose that is the easy (if not time-consuming) way to fix the problem. Just a thought though, chuck a ssd in next time you do a re install, the difference is incredible.

[ned1]

I suppose that is the easy (if not time-consuming) way to fix the problem. Just a thought though, chuck a ssd in next time you do a re install, the difference is incredible.

Interesting, but wouldn't the cost be high.




ps what would be involved in doing it, hardware software wise

[Andy]

120gb ssd is now around £50 and 240gb around £80.

You just take your old disk out, new one in and reinstall windows etc like you did to recover from your outlook problem.

By far the best way to add some speed to an older or even newer laptop/pc.